Can AI be Emotionally Intelligent? Find Answers Inside

Artificial Intelligence is a trending domain empowering businesses with technologies like machine learning, deep learning, and big data. It helps companies explore and expand in the market. It is on the verge of developing each day such that new advancements are coming at a rapid rate.

With advanced Artificial Intelligence machines, it has become easier to imitate humans. Similarly, these days AI can be emotionally intelligent too. It is useful in healthcare systems, marketing campaigns, customer service, and the list is endless.

Emotional Artificial Intelligence

More precisely, it is a subset of Artificial Intelligence. It provides the ability to understand, imitate, stimulate, react and measure human emotion. You might have come across Facial Recognition Deep Learning Networks. It is one of the examples of emotional intelligence.

It focuses on human behavior and activities. Since technology is getting smarter to compete with human behavior, so emotional understanding becomes necessary too. Without knowing and understanding human emotions, how could a machine respond to a query or an action?

Emotional Intelligence in Customer Service

Artificial Intelligence is a learning procedure. How? You might have come across machine learning and deep learning technologies. They follow the concept of model training and learning by experience. The learning capability, consistency, and repeatability allows AI to understand emotions in a human. Hence helps in understanding customer interactions.

There are chatbots available on different websites available 24/7providing service. It is a choice to interact with humans with an emotionally attached feeling to provide the best user experience. 

In customer service, emotional AI can benefit by understanding human behavior whether he/she is happy, sad, or frustrated. Chatbots can handle customer's moods and help them feel delighted with the entertainment or service they provide.

Interaction analytics tools can help you achieve better insight in speech and text understanding. With the help of these tools, you can identify the cause behind people's arrogance or frustration. In this way, emotional artificial intelligence can be fruitful in businesses.

Emotional Intelligence in HealthCare

No doubt, health care has gained a lot of advancements with the help of artificial intelligence. You might have come across Sophia, one of the Human-like robots. She can talk like a human and act like a human. 

From tumor detection to adult care, artificial intelligence is spreading its root in the health and medical world. Also, robots by artificial intelligence can come up as therapists for adults and patients. It will reduce pressure on humans as therapists need to make an appointment to assist someone and can not be free at all the time. 

The idea of emotional AI can be fruitful in the long-run for health care and medicine. People are spending a lot of money on artificial intelligence. So, to attain the benefit of the same, why not check out the emotionally attached model.

Closure 

Artificial Intelligence can be emotionally intelligent. In the advancement, the progress came from tumor detection to actual implantation. Moreover, now is the time for rising emotionally attached robots.

It is not limited to health care but also other sectors, including customer service, chatbots, smart learning, and many more; this list is endless. So, emotional AI is going to be the new normal in the coming days with regular advancements. Siri is another example of artificial intelligence. It process with speech recognition and response to the human query. Hence, AI can be Emotionally Intelligent.